Welcome to the Automation Solutions Ltd Terms & Conditions. By accessing this website and/or placing an order, you agree to be bound by these terms and conditions as set out below.
Any quotations of delivery times by the seller are made in good faith but are estimates and the seller shall not be bound by such quotation.
For orders within New Zealand we will normally use New Zealand Courier signature delivery. You will be issued with a tracking number by email upon despatch.
For international orders (outside New Zealand) our preferred delivery method is New Zealand Post. We always insist upon signed for delivery methods. Claims for loss or damage should be made immediately on the carrier delivering the goods.
Adaptrix strives to be open and honest, so we will never inflate our prices to set up an artificial 'sale' (a common - and illegal - retail practice).
It is inevitable in an open market like the Internet that there will be some individuals selling some items cheaper than we do, and some selling them for more than we do, just as in the high street. We take great pride in offering a fast, efficient, friendly and secure shopping experience, with great products at fair prices. We encourage our customers to shop around, but are very pleased to welcome them back again and again.
GST - Please note that as we are based in the NEW ZEALAND, our site shows all prices exclusive of GST. Registered website customers from countries where GST is not applicable will not be charged GST at the time of their order unless the order is being sent to NEW ZEALAND.
Privacy Policy
What information we hold about you
If you have bought something from us we will have your email address, phone number, address and credit card details. Credit card detials are deleted from our system after the completition of sale. All other details are held for sale verification and warrenty purposes. If you choose to deliver items to a third-party (such as a friend) we will have their name and address. Information is only used to help us deliver the parcels and contact you. .
We also maintain an order history of your purchases. This allows you and us to track your deliveries and review your past purchases. We collect information of a general nature about how many 'hits' our website gets. And we monitor the site traffic patterns; this tells us which areas of the site are being visited more than others. It also helps us build a more useful site in subsequent re-designs. We don't track individual users pathways through the site. Our site also uses 'cookies'.
What we do with your information
We NEVER exchange, sell or otherwise give away your email address or details to other companies.
Who else sees your information
We may have to disclose some of your information to service suppliers to help complete your order. These parties include New Zealand Couriers, New Zealand Post, Paypal, MoneyBrookers and ANZ. By using our web site you consent to us using the personal information you have given Adaptrix and our trusted partners, as outlined in this Privacy Policy. If you are worried about anything to do with our site, please phone us and we'll be glad to talk through any issues with you.
Our returns policy is simple! Our "no quibbles" guarantee means that if the item you have ordered is faulty, defective or not as described then you must return it to us unused and in its original condition within 30 days for a prompt replacement, exchange or refund.
Returns
How do I return an item? Simply call us on +64 (0)7 884 7755 or send an email to
. We will require the serial number of the adaptrix you are returning. This will enable us to process your return quickly and efficiently. To give you a few pointers on how we manage our returns, here are some simple and easy to follow guidelines:
Faulty or defective items: If you return an item because of an error on our part, or it is defective, we will happily refund your costs in returning it to us. You are responsible for any other service provided to you in connection with your purchase, e.g. gift wrapping. The item(s) must be returned within 30 days of purchase. However, if after inspection of the item it is found not to be defective then you will be responsible for delivery charges, currency conversion fees and up to a 20% restocking fee.
Not as Described: Goods returned to us because they are not as described must be unused and in perfect, re-saleable condition (including product packaging, instructions, etc), otherwise we will not be able to refund you. Please also include a letter explaining how the goods are not as described. You are responsible for any other service provided to you in connection with your purchase, e.g. gift wrapping, currency conversion fees and delivery charge. The item(s) must be returned within 30 days of purchase. When first trying out Adaptrix products, please do so somewhere clean and safe - we can't replace muddy, scratched, torn, oil covered or grass-stained items.
Returns lost in transit: We cannot be held responsible for packages lost in transit: as you are responsible for returning the item(s) to us, we recommend sending the package by Recorded/Special Delivery.
Refunds, replacement and exchanges:
Refunds: For items that are defective or faulty and sent back to Automation Solutions Ltd within 30 days or the result of a change of heart and sent back to Automation Solutions Ltd within 30 days, a refund, replacement or exchange will be processed within 7 working days of receipt of the returned item(s) by Automation Solutions Ltd. A refund will be made in the same form of payment that was used to make the initial purchase. Please note that item(s) returned to us that are not due to our error will have the shipping costs, currency conversion fees and up to 20% restocking fee deducted from the refund.
Please note, in all instances Automation Solutions Ltd shall not be liable for incidental or consequential damages or expenses, including but not limited to lost profits or other economic or commercial losses. This warranty does not affect your statutory rights.
Complaints Procedure
Adaptrix takes its relationships with customers very seriously, and we expend a great deal of effort ensuring that we keep you happy. We aim to reply to emails within two working days of receipt, whether they're enquiries or, heaven forbid, complaints. If email is too impersonal, we encourage you to phone us on +64 (0)7 884 7755 or email us at
, where our customer support team will gladly be of assistance. All your feedback is appreciated, although we prefer good news!
The product is warranted to be free from defects in materials and workmanship under normal use and service for a period of 12 months from the date of sale. This warranty covers defective parts and workmanship provided that the product is shipped pre-paid to the seller within 12 months of purchase of goods and accurate written descriptions of how the seller's products were installed. This warranty is limited to the repair or replacement (at the sellers discretion) of parts and shipping prepaid to the original dispatch destination. No liability can be accepted for consequential or special damages of any kind howsoever arising in connection with products supplied by the Seller. This warranty is in lieu of all other warranties expressed or implied. No representative is authorised to assume for the Seller any other liability in connection with the Sellers products.
Any use of materials on this Web site--including reproduction for purposes other than those noted above, modification, distribution, or re-publication--without the prior written permission of Automation Solutions Ltd is strictly prohibited.
Trademarks
Adaptrix, Automation Solutions Ltd and adaptrix.co.nz are either trademarks or registered trademarks of Automation Solutions Ltd. Other product and company names mentioned on this website may be the trademarks or registered trademarks of their respective owners.
Conditions of Website Use
Copyright All Web site design, text, graphics, the selection and arrangement thereof and all software compilations, underlying source code, software (including applets) and all other material on this Web site are copyright Automation Solutions Ltd. and its affiliates or their content and technology providers. ALL RIGHTS RESERVED. Any use of materials on this Web site--including reproduction for purposes other than those noted above, modification, distribution, or re-publication--without the prior written permission of Automation Solutions Ltd is strictly prohibited.
Governing Law and Contract Formation
The technical steps required to create the contract between you and us are as follows:
You place the order for your products on the website by filling out our online form, emailing us, faxing us, writing to us or telephoning us.
We will send to you an Order Acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from Adaptrix.
As your product is shipped from our warehouse we will send you a Despatch Confirmation email.
Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it.
Non-acceptance of an order may be a result of one of the following reasons:
The product(s) you ordered being unavailable from stock
Our inability to obtain authorisation for your payment
The identification of a pricing, product or offer description error
You not meeting the eligibility to order criteria as set out below
Refusal of Transaction
We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
Disclaimer
TO THE FULLEST EXTENT PERMITTED AT LAW, AUTOMATION SOLUTIONS LTD IS PROVIDING THIS WEB SITE AND ITS CONTENTS ON AN "AS IS" BASIS AND MAKES NO (AND EXPRESSLY DISCLAIMS ALL) REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THIS WEB SITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED IN THIS SITE INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, AUTOMAtION SOLUTIONS LTD DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS WEB SITE IS ACCURATE, COMPLETE OR CURRENT. Price and availability information is subject to change without notice.
Except as specifically stated on this Web site, to the fullest extent permitted at law, neither Adaptrix nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this Web site or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, Adaptrix does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of Adaptrix, its affiliates, directors, employees or other representatives.
Terms & Conditions 
